Refund Policy

Last Updated: 2026/6/20

We do not offer refunds except in the limited circumstances described below. Because our products are digital goods delivered instantly, please review product details and compatibility carefully before purchasing.

1. General Policy

All sales are final once an order is placed. We do not offer refunds for change of mind, product performance, compatibility, detection/bans, or any other discretionary reason, except as set out in Section 2.

Under UK consumer law, you would normally have a 14-day right to cancel a distance purchase. By completing checkout, you expressly request that we begin supplying your digital product immediately and acknowledge that you lose this 14-day cancellation right once delivery begins, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. Eligible for a Refund or Store Credit

You may be eligible for a refund or store credit only if:

• You placed the order by mistake (e.g., an accidental duplicate purchase, or you bought the wrong product) and contact us before the product has been delivered or activated
• You were charged in error or charged twice for the same order
• Applicable law in your country of residence gives you a non-waivable right to a refund, repair, or replacement that this policy cannot legally override

Where mandatory consumer law in your jurisdiction grants rights beyond what's described here, those rights still apply — this policy doesn't reduce them.

3. Not Eligible for a Refund

Refunds are not offered for, among other things:

• Change of mind after purchase
• Not reviewing product compatibility/requirements before buying
• The product not performing as expected, requiring troubleshooting, or being incompatible with a target application
• Suspension, ban, or other action taken by a third-party platform as a result of using the product (see Terms of Service, Section 5)
• License keys already redeemed or activated
• "Updating" status — affected downtime is automatically added to your subscription instead
• Any situation falling outside the narrow circumstances in Section 2

4. How to Request a Refund

If you believe your situation qualifies under Section 2, open a support ticket through our Discord server (or your customer dashboard) within [X hours] of purchase, including your order ID and a description of the issue. Our team reviews requests within 24 hours.

5. Refund Method

Approved refunds are issued, at our discretion, either to your original payment method or as store credit (customer balance). Payment-method refunds depend on your provider's processing time and may take [5–10] business days to appear.

6. Subscriptions

For subscription-based products, we don't refund partial billing periods already used. You can cancel future renewals anytime from your customer dashboard.

7. Chargebacks

Please contact support before filing a chargeback or payment dispute with your bank/payment provider. Accounts that file a chargeback without first attempting to resolve the issue through support may be suspended from future purchases, and the disputed license may be revoked.